Delivery, Terms and Conditions
We recommend that customers read this section of the site prior to purchasing. It provides you with important information regarding the terms and conditions that govern your use of the site. Other information is provided on ordering, plants, gifts and delivery.
PLEASE READ CAREFULLY
Our lavenders are grown and sold as culinary herbs and are zero rated for VAT.
Gift prices include VAT at 20% where applicable.
Our plants are sold in 9cm (3½in) pots.
The plants are about 5-10cm (2-4 in) high when dispatched.
2.5% on 11-25 plants
5% on 26-50 plants
7.5% on 51-100 plants
10% on 101-150 plants
15% on 151-200 plants
20% on 201 plants or more
Strictly payment with order before dispatch. We accept the cards as shown on the website.
Plant and Gift Availability
All plants and gifts are offered subject to availability. Downderry produces all its plants in house from cuttings to finished plants. Plant production is weather dependant. We endeavour to maintain accurate availability of all varieties offered on the website. The volume of sales at the retail nursery, at shows and online, in addition to the vagaries of the weather, can make the accuracy of current availability and predicted availability complex! We do not guarantee availability as shown. When plants are available we try to arrange delivery within 7 working days of the receipt of your order.
Customers requiring large quantities should phone or email before placing an order as plants may need to be grown to order. Generally, plants are available from April to October. We don’t recommend planting frost hardy lavender after September as they struggle to establish before the weather deteriorates. Amendments or changes to your order will only be with your agreement. We do not substitute goods. Orders are compiled in strict rotation. Acceptance of orders does not guarantee supply.
We always inform customers by email or phone when their plants will be dispatched and when they should arrive.
Plants are usually trimmed before packing to ensure they root out quicker and then grow faster than if they were sent with flowers/buds on. Every effort is made to ensure plants are dispatched in good condition, true to name and pest and disease free, but are sold without warranty. No liability is accepted for any consequential problems after inspection on arrival, although any complaints are dealt with on their own merits.
Goods are sent on a next day service (signature required). This means they are expected to arrive the day after mailing. It doesn’t mean they arrive the day after ordering! Smaller orders may be sent by First Class Royal Mail. If your plants do not arrive on the day we specify or are damaged in transit, report this to us and the carrier immediately on the due delivery date by phone on 01732 810081 or by email at firstname.lastname@example.org. Please also read the last paragraph of these terms.
Plant post and packing
You’ll find your invoice/receipt in the document pouch on the outside of the package, (unless the goods have been sent as a gift) please keep it. Keep the packaging until you are satisfied with the goods.
Plants are mailed in cardboard boxes, packed fairly tightly on their sides in newspaper to stop them moving about. Despite some compost spillage this is a far better method than plastic bubble packing with its humidity problems. On receipt open the box and stand up the plants. Within 48 hours they should expand to their normal shape. Each different lavender variety has a descriptive label.
Plant post and packing rates for mainland UK only:
1-10 – £8.00
11-25 – £9.50
26-50 – £12.00
51-100 – £15.00
101-150 – £18.00
Over 150 – Please call
We are currently unable to send international orders.
Placing an order signifies acceptance of these terms.
This site is governed by UK Law.
We shall not be liable to you for any failure to deliver goods ordered or any delay caused by any event or circumstance beyond our reasonable control.
This site is updated on a regular basis but we cannot guarantee that the site and its contents are completely free of errors. We are not liable for any damages associated with use of this site however caused, incorrect prices or information.
Downderry Nursery reserves the right to refuse to supply to any person for whatever reason.
Downderry Nursery Ltd. Company Reg. No. 5412877. Registered in Cardiff. VAT Reg. No. 101 7350 63.
Director: Dr S J Charlesworth.