I know this is a bit wordy, but it’s worth a read through!
Our plants are proving rather popular and everything we grow is produced in house from our own stock plants. We never buy in material in any form e.g. unrooted cuttings, plugs, potted plants.
To manage expectations and help to level out the logistical process of order fulfilment e.g. selecting, packing and mailing.
When a variety shows:
- ‘Out of Stock‘ it means we’ve run short on saleable sized plants, but we’re propagating and potting all the time to try to keep up with demand. When plants are available once again they will show as ‘In Stock‘ with an estimated dispatch time.
- ‘Out of Stock‘ and also in the text ‘Next available July‘ it means the plants are potted and should be available by then. They can’t be ordered online, by phone or email until an estimated dispatch time is given.
- ‘Out of Stock‘ and also in the text ‘Currently unavailable‘ it means we’ve completely run out until further notice.
If you’ve already placed an order, the website would have shown the following expected/estimated dispatch times:
10th Feb to 23rd Feb a.m. the expected dispatch time was listed as Spring.
23rd Feb p.m. to 6th March a.m. the expected dispatch time was listed as Late April.
6th March p.m. to 19th March a.m. the expected dispatch time was listed as Mid-May.
19th March a.m. to 16th April 5pm the expected dispatch time was listed as Late May.
16th April 5pm to 14th May 7pm the estimated dispatch time was listed as Early June.
14th May 7pm to 21st May 6pm the estimated dispatch time is listed as mid-June.
21st May 6pm onwards the estimated dispatch time is listed as within 2 weeks.
There’s a stock control filter on the website so more plants can’t be ordered than are available e.g. if we’ve made 200 Hidcote lavender available to order online and 220 are ordered by a customer then the order will not progress past the barrow on the website. Either the quantity ordered needs to be reduced or the customer would need to wait for more Hidcote to be made available. An assessment of when plants will become available for sale is made weekly and any changes uploaded to the website.
In a further attempt to manage expectations we are currently not taking orders by phone or email. There may also be a delay in responding to general enquiries.
Thank you for your patience.
Simon Charlesworth, Director